Shipping, Return Policy, Store Procedures
•Items are typically processed and shipped within 3 business days. Our shipment time can vary during the busy end of the year holiday months (November and December) due to an influx of orders.
•If you purchase a pre order item with an in stock item, the order will be shipped when the pre order comes in unless extra shipping has been paid.
•Items eligible for return may be returned for a store credit within 14 days of receiving the item. Buyer is responsible for return shipping costs unless the item is damaged. Returns are processed once received within 3 business days. Once returns are processed, a store credit is given to your account on our website to use towards any purchase.
•If item arrives flawed or damaged, let us know within 14 days of receiving it.
*We cannot hold items for exchange before receiving your returned item.*
•All returns must have the tags in tact and be unused and unwashed. Items that appear to have been used, worn, have an odor, or have stains will not be accepted.
•All shoes must be returned unworn and in the original box with all original packaging. Please do not tape the box when returning and please do not use box as the shipping box or attach tape or a shipping label to it. Boxes must look new when returning.
•Shipping charges are non refundable, even upon return.
•All orders over $100 will ship free. If you return an item that puts you under the $100 threshold, a $5 shipping charge will be withdrawn from your store credit.
•ALL COSMETICS, TANNERS, WATER BOTTLES, JEWELRY, FLASH SALE ITEMS FOR 15% OFF OR MORE, AND SALE COLLECTION ITEMS ARE FINAL SALE.
•We do not hold items.
•We are not responsible for lost or stolen packages.
•Please send an email to firstname.lastname@example.org for return acceptance.
•Store credits are to be used on our website.
**PLEASE EMAIL INFO@THEDIXIEDANDELION.COM FOR ANY QUESTIONS Our personal facebooks get inundated with spam so we don’t check those. We will respond to emails during business hours (10 am- 6 pm Monday- Friday.) Please allow up to 24 hours for response.